FAQ

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Question	How often should I test my Tracking unit?
Answer	With SMS Fleet’s designated call center agents monitoring your units functionality daily, there is no need to test the unit yourself as we will advise you as soon as your unit encounters a problem.
Question	Where is the tracking device fitted to my vehicle and what does it look like?
Answer	The tracking device can be fitted to a number of places on your vehicle. For security reasons, the unit and its location won’t be identified, even to the vehicle owner.
Question	Will the installation of a tracking unit affect the warranty of my vehicle?
Answer	No not at all because the installation of the unit and it’s function does not interfere with the vehicle’s electronic system at all. Should there however be a dispute and the Client can prove that it was the installation of the unit and or the unit itself causing damage to the vehicle, SMS Fleet (Pty) Ltd wil take full responsibility and handle the cost of repairing the damage and/or problem.
Question	Are you accredited with Insurance companies?
Answer	SMS Fleet (Pty) Ltd is accredited by the South African Independent Accreditation Services (Pty) Ltd. (SAIAS) and accepted by most insurance companies.
Question	Will the Tracking unit interfere with my vehicle’s electronic systems?
Answer	No, all SMS Fleet (Pty) Ltd.’s technicians are qualified and fully trained to install our units and never will never cut into any of the vehicle’s wiring. Upon installation the unit will not be connected to any electronic systems, only to a power source.
Question	Does the unit come with a warranty?
Answer	All My Tracer units are sold with a one year manufacturer’s warranty
Question	What do I do when my vehicle has been stolen?
Answer	Immediately contact ITA our vehicle recovery partner at 0860 482 911. You will be asked to identify yourself after which you may report the stolen vehicle or other assistance needed. Alternatively contact our call center immediately to have them assist you through the recovery process on 016 971 3038
Question	What areas are covered by the My Tracer tracking unit?
Answer	The My Tracer tracking unit makes use of GPS and GSM signals and therefore will receive signal in all areas nationwide that have cellular network coverage. Should the signal be lost, our unit will buffer the information until the GSM connection is restored. The buffered info is then transmitted to our servers, which means that no information concerning the trip, will be lost.
Question	What happens when I sell my vehicle? Can I transfer my tracking device from one vehicle to another?
Answer	Yes, you will simply need to log in to your tracking website with your username and password. Then click on “Purchase Online” and order a “vehicle swap”. Select the old vehicle and provide the new vehicle’s information and submit. Our Call Center will contact you to arrange for the unit to be moved from the old to the new vehicle.
Question	How long does SMS Fleet archive my trip history for?
Answer	SMS Fleet archives all our clients trip history information for 5 years.
Question	How often does the My Tracer unit send through my co-ordinates?
Answer	The unit sends through its co-ordinates in 15 second intervals, ensuring that you can actively track your vehicle “Live”. This also provides for accurate distances in your logbook.
Question	How often do I have to calibrate my vehicle’s odometer reading in the “Automated Logbook”?
Answer	To ensure accurate SARS allowance claim calculations we recommend that you do this every 3 months.
Question	Do I have to setup my Logbook?
Answer	Yes this is very important for the use of our automated logbook. Login to your tracking website and go to “Downloads”. Download the “Automated Logbook Manual” that will explain step by step how to setup your logbook.
Question	Do I have to enter information in my logbook?
Answer	Yes all fuel purchases, services, tyre changes and any other expenses must be added by you to maintain an accurate logbook for your vehicle.
Question	What reporting capabilities does the logbook provide?
Answer	We calculate a SARS accepted travel claim for taxpayers entitled to a business vehicle travel allowance. Vehicle expense reporting by date and travel allowance claims by employees of companies very easy to create.
Question	Does the logbook make provision for driver identification?
Answer	Yes we have a very unique driver identification system, making use of the Cell Phone numbers of permitted drivers added to the logbook, to identify the driver and allocate a vehicle to drivers.
Question	Are drivers allowed to select a vehicle from a fleet of vehicle’s before driving it?
Answer	Yes the driver uses his/her Cell Phone registered as a permitted driver to dial *120 *1200 *101# All available unallocated vehicles will be shown to pick from. Select a vehicle and our server will allocate the vehicle to the driver. All trips made from that moment will show that this driver was driving.